# Troubleshooting common problems

> Fixes for common Enydea problems: blank or empty modules, sign-in and registration, mailbox and sending, booking links, social accounts, imports and language.

Source: https://enydea.com/en/documentation/troubleshooting · Last updated 2026-10-09

## Before you try anything else

1. Reload the page.
2. Check which account you are signed in to. If you use more than one, use **Switch Account** in the sidebar footer.
3. Check the **Current Account** field in the left sidebar. Many modules work on the relation you choose there.

## A module says "Please select Relation", "No Relation Selected", or shows a blank page

**Mailings**, **Social Media** and **Files** show a message like this, and **Visualization** shows an empty page, until a relation is selected in **Current Account**. The list there contains only marketing relations.

1. Open **Relations** and open your own company, or create it.
2. Tick **Marketing Relation**. Only company admins can do this.
3. Select that relation in **Current Account** in the sidebar.

If you see the message **Too many marketing relations**, your subscription has no marketing accounts left. See [Plans and billing](https://enydea.com/en/documentation/plans-and-billing.md). See also [Navigating Enydea](https://enydea.com/en/documentation/navigating-enydea.md).

## Registration, sign-in and passwords

| What you see | What to do |
|---|---|
| **Create Account** stays greyed out when you register with an e-mail address | Fill in **Full Name**, **Email Address** and **Company Name**, and use a password that ticks both lines of the checklist: at least 8 characters, and letters and numbers (or symbols), or 12 characters or more of anything. |
| **Set new password** stays greyed out on the password reset page | Read the line under the button. It says what is missing: the e-mail address you sign in with, a password that meets the same rule, or a matching **Repeat new password**. |
| **Registration failed: Unknown error** | The e-mail address or the full name is probably already in use. Each can be used once. Capitals in the e-mail address do not make it a different address. |
| **Unknown e-mail address** after **Send Reset Link** | No account uses that address. Check the spelling. |
| **This reset link belongs to a different e-mail address.** | Enter the address the reset e-mail was sent to, the one you sign in with. |
| **Link incorrect or expired** or **Token incorrect** on the reset page | The link was used, or you requested a newer one. Use the link in the newest e-mail, or request a new one. |
| **Invalid email or password.** | Check the address and the password. If you signed up with a social button, use that button, or set a password with **Forgot Password?**. |
| **Account blocked or not verified check your mailbox!** | Open the e-mail with the subject **Thank you for registering** and click the link in it. If the link no longer works, reset your password: a completed reset also verifies your address. |
| **An Enydea account with ... already exists** after a social button | The provider does not confirm that the address is yours (Facebook never does). Sign in with e-mail and password, or reset the password. |
| **Subscription Expired**, **Unpaid** or **Not Found** | See [Plans and billing](https://enydea.com/en/documentation/plans-and-billing.md). |

## Mailbox and email

- **Not Connected - Setup in Settings** in **Mailbox**: connect an account under **Settings** -> **Email Integration**. See [Connect your mailbox](https://enydea.com/en/documentation/tutorial-connect-your-mailbox.md).
- **The connection stops working.** Reconnect it under **Settings** -> **Email Integration**. A connection made with **Temporary connection (no admin approval)** lasts about an hour.
- **Connecting a Google account does not finish.** Use **IMAP / SMTP (other provider)** with the Gmail app password preset instead.
- **A mailing cannot be scheduled.** The campaign shows what is missing: **From field missing**, **Subject field empty**, **Missing mail content**, **Missing Send date**, or **Send date must be in the future**.
- **Nobody receives a campaign.** Bulk mail needs a verified sending domain. See [Set up a domain for bulk email](https://enydea.com/en/documentation/tutorial-set-up-bulk-email-domain.md).

## Booking links and contracts

- **You cannot create a booking link, or it has no times.** Booking links need an Outlook calendar. Connect it under **Settings** -> **Email Integration** -> **Outlook Calendar**. This is a separate permission from your mailbox. Google calendars are not supported. See [Scheduling and booking links](https://enydea.com/en/documentation/scheduling-and-booking-links.md).
- **A signer cannot open the contract.** Before you send a real contract, send one to yourself and check that the link in the e-mail opens the signing page. If it does not, contact support@enydea.com. See [Contracts and e-signing](https://enydea.com/en/documentation/contracts-and-e-signing.md).

## Social media, ads and the AI assistant

- **A social account shows an old date under Valid until, or Expired.** Access to social networks expires and needs to be renewed. A LinkedIn account shows a **Reconnect** button; click it and sign in as the same LinkedIn member. A Facebook account has no **Reconnect** button: if its posts fail, disconnect it and connect it again. See [Social Media and WhatsApp](https://enydea.com/en/documentation/social-media-and-whatsapp.md).
- **YouTube appears in the post form but cannot be connected.** YouTube posting is not available.
- **WhatsApp media upload says coming soon.** Send text and templates for now.
- **A new Google Ads campaign is not running.** Campaigns are created **PAUSED** and without ads. See [Google Ads tutorial](https://enydea.com/en/documentation/tutorial-google-ads-campaign.md).
- **The connector shows an error message.** See the table at the end of [AI assistant connector](https://enydea.com/en/documentation/connect-ai-assistants-mcp.md).

## Importing contacts

Spreadsheet import is in **Settings** -> **Upload to CRM**; the steps are in [Import contacts](https://enydea.com/en/documentation/tutorial-import-contacts.md). The Setup Wizard step "Import CRM" does not import your file. Use the Upload to CRM tab instead.

- **The drop-downs are empty.** They fill after you choose a file. Scroll down to **Upload small file**, drag your `.xlsx` onto the grey area or click **Choose file**. The screen asks for standard `.xlsx` files.
- **Rows were skipped.** The summary at the top of the tab lists each skipped row and why, for example "no company name". Fix those rows in your file and upload it again; rows that already imported are not duplicated.

## Dashboard, notifications and settings

- **Create your first video** and **Play around with the image creation tool** on the dashboard card open an empty page. Use **Visualization** in the left menu.
- **A notification of the type Channel opens an empty page.** Open **Social Media** yourself.
- **A shortcut to a Settings tab lands on the neighbouring tab.** Click the tab you want. In **Invoices**, click **Load Invoices** if the list is empty.
- **The Setup Wizard opens again on every visit to the dashboard.** Finish it, or close the **Welcome to Enydea** card on the dashboard. See [Setup Wizard](https://enydea.com/en/documentation/setup-wizard.md).

## Images and video

- **The image size you picked is ignored.** In the **Image AI Tool**, **Image Size** only applies after you apply a Smart Preset.
- **The save dialog rejects a name.** Names accept letters, digits, hyphens and underscores, without spaces.
- **There is no video file after clicking Render.** The round **Render** button only redraws the preview. Make the file with **Convert to video**.
- **A video from the AI Video Pipeline is missing under Videos in Files.** Look under all files.

## Language

Some screens stay in English when the app is set to Dutch, German or French: **Social Media**, **Google Ads**, **Action Items**, **Chats**, **Files** and **AI Agents**, and parts of **Leadfinder**, **Mailbox** and **Advertising**. The translated documentation names every menu and button as the app shows it in that language, with the English name in brackets where it differs. See [Welcome to Enydea](https://enydea.com/en/documentation/welcome-to-enydea.md).

## Still stuck

Write to support@enydea.com. Say which page you were on, what you clicked and what you saw.