# Sign in and manage your account

> Create an Enydea account, sign in with e-mail or a social account, reset a password, turn on two-factor, and switch language, theme or account.

Source: https://enydea.com/en/documentation/sign-in-and-account · Last updated 2026-10-17

## Before you start

- You need a browser and the address `https://app.enydea.com/login`.
- To create an account you need an e-mail address you can open, and a credit or debit card. The card is verified at no charge to start your 14-day free trial. See [Plans and billing](https://enydea.com/en/documentation/plans-and-billing.md).

## Create an account

1. Open `https://app.enydea.com/login`.
2. Click **Start free trial**. The **New to Enydea?** banner and the button at the bottom of the sign-in page do the same.
3. On the plan page, choose **Starter** or **Professional**. You can also pick the currency (EUR or USD), add extras under **Customize Your Plan - Add Power-Ups**, choose **Monthly** or **Yearly** (**Yearly** is not available for **Professional**), and enter a discount code under **Have a discount code?**. For what each plan includes, see [Pricing](https://enydea.com/en/pricing).
4. Click **Continue to Account Details**.
5. Under **Personal Information**, fill in **Full Name**, **Email Address** and **Password**. A checklist under the password ticks off the rules as you type.
6. Under **Company Information**, fill in **Company Name**, **VAT Number**, **Address**, **Postal Code**, **City**, **State/Province** and **Country**. Suggestions from Google Places can fill several of these fields as you type.
7. Click **Create Account**. The dialog **Verify your card** says that you pay nothing today, what is charged when the 14-day trial ends, and that you will be redirected to the payment page.
8. Confirm the dialog. You go to the hosted checkout of the payment provider, Mollie, and enter a credit or debit card there. Mollie verifies it with a payment of zero; your bank may ask you to confirm. Nothing is charged.
9. After the verification you return to the Enydea sign-in page. A message says to check your mailbox to activate your account, and to check your spam folder if nothing arrives. You also receive an e-mail with the subject **Your Enydea free trial has started**.
10. Open the e-mail with the subject **Thank you for registering** and click the link in it. The sign-in page opens and shows **Email verified you can now login!**.
11. Sign in.

> **Note:** Each e-mail address and each **Full Name** can belong to only one account. Capitals in an e-mail address do not matter: `Info@example.com` and `info@example.com` are the same account.

**Create Account** becomes available when **Full Name**, **Email Address**, **Company Name** and a valid password are filled in.

### The password rule

A password needs **At least 8 characters** and **Letters and numbers (or symbols) — or 12+ characters of anything**. So from 8 to 11 characters it must mix two kinds (letters, digits, other characters); from 12 to 128 characters anything goes. Passwords suggested by a browser or password manager meet the rule. Enydea checks it again on the server when you sign up or reset a password.

> **Tip:** After your first sign-in, open **Settings** -> **Account** -> **Company information** and check your address and billing details. See [Settings reference](https://enydea.com/en/documentation/settings-reference.md).

### Sign up with a social account

On the **Create Account** page, click **Sign up with Google**, **Sign up with Facebook**, **Sign up with LinkedIn** or **Sign up with Microsoft**. Follow the prompts of that provider. You return to Enydea, confirm your company details, and continue to the card verification as above. The sign-in page also has **Continue with** buttons. For a person without an account they create one and continue the same way.

An account made with a social button has no password you know. To sign in with e-mail as well, set one with **Forgot Password?**.

## Sign in

1. Open `https://app.enydea.com/login`.
2. Enter your **Email Address** and **Password**. The eye icon shows or hides the password.
3. Click **Sign In**. Or click **Continue with Google**, **Continue with Facebook**, **Continue with LinkedIn** or **Continue with Microsoft**.
4. If two-factor authentication is on, enter the six digits from your authenticator app. The code is submitted after the sixth digit. If the code is wrong, **Token failed** appears and the dialog opens again.

You land on the **Dashboard**.

The **Remember Me** checkbox is ticked by default. Signing in does not depend on it. The app keeps you signed in on this browser until you click **Log out** or the session expires.

### Sign in with a social account

As with e-mail sign-in, a disabled account is refused, and an account without a paid subscription goes to the plan page. A social button opens an existing account with the same e-mail address only when the provider confirms the address, and then also counts the address as verified. Google and LinkedIn confirm a verified address, Microsoft the address you sign in to Microsoft with. Facebook never does, so **Continue with Facebook** does not open an account you made with e-mail and password. If you cancel at the provider, a message such as **Sign-in with Google was cancelled.** appears and you return to the sign-in page.

### If sign-in does not work

| Message | What it means | What to do |
|---|---|---|
| Invalid email or password. | The address or the password is wrong. | Check both. If you signed up with a social button, use that button or set a password with **Forgot Password?**. |
| Account blocked or not verified check your mailbox! | Your e-mail address is not verified yet. | Open the **Thank you for registering** e-mail and click its link. If the link no longer works, reset your password: a completed reset also verifies your address. |
| An Enydea account with ... already exists. | The provider does not confirm the address of that account. | Sign in with e-mail and password, or reset the password. |
| No active subscription found. Please complete your payment to access your account. | The card verification or payment was not completed, or the subscription is on hold after failed payments. | You are taken back to the plan page. Choose a plan, check your details, click **Update Account**, and confirm the dialog. |
| Your account has been disabled. Please contact support. | An administrator disabled the account. | Write to support@enydea.com. |

## Reset a forgotten password

1. On the sign-in page, click **Forgot Password?**.
2. Enter your **Email Address** and click **Send Reset Link**. The message **Reset e-mail sent. Check your inbox (and spam folder).** appears. If no account uses the address, **Unknown e-mail address** appears instead.
3. Open the e-mail with the subject **Reset your password** and click the link. Only the newest link works: each request makes the earlier links invalid.
4. The page **Choose a new password** opens. Under **E-mail**, enter the address you sign in with. Enter the password under **New password** and again under **Repeat new password**. The checklist shows which rules are met, and **Passwords match** or **The passwords do not match** appears under the second field. The eye icon shows the passwords.
5. Click **Set new password**. While it is greyed out, a line under it says what is missing, for example **The two passwords do not match.** After saving, **Password updated. Log in with your new password.** appears and you go to the sign-in page.

If the page says **This reset link belongs to a different e-mail address. Enter the address you sign in with.**, enter the address the e-mail was sent to. **Link incorrect or expired** or **Token incorrect** means the link was used or a newer one exists: request a new one. A completed reset also verifies your e-mail address; a reset request makes the **Thank you for registering** link stop working.

To start a reset while you are signed in, open **Settings** -> **Account** -> **Password Management**, click **Request Password Reset**, enter your e-mail address and click **Send Reset Email**. The **Password** field in **Account Information** does not change your password.

## Turn on two-factor authentication

1. Open **Settings** -> **Account**. Use the gear icon at the bottom of the left menu to open Settings.
2. In the **Activate Two Factor Authentication** card, click **Get QR-code**.
3. Scan the code with an authenticator app, such as the Google or Microsoft authenticator. The entry is named Enydea.
4. Type the code from the app into **After adding fill in the code**.
5. Click **Verify**. The card changes to **Two-factor Authentication** and says it is activated.

Each click on **Get QR-code** creates a new code. Scan the newest one.

To turn it off, click **Reset or deactivate two-factor authentication** in the same card. Two-factor stops at once. To use it again, repeat the steps above.

## Change the language

You can switch language in two places:

- On the sign-in page, use **Language** at the top right.
- In the app, open **Settings** -> **Account**. In the **Account settings** block, use **Language**.

Choose **English**, **Nederlands**, **Français** or **Deutsch**. The app reloads in that language and remembers your choice in this browser.

## Switch between light and dark theme

In the footer of the left menu, click the theme icon. Its tooltip reads **Toggle to dark theme** or **Toggle to bright theme**. Your choice is saved on your account, so it follows you to other browsers.

## Switch accounts on one browser

Every account that signs in on a browser is remembered by that browser. When two or more accounts have signed in, a **Switch Account** icon appears in the footer of the left menu.

1. Click **Switch Account**.
2. Choose the account. The current account is greyed out. The app reloads and shows that account.
3. To add another account, click **Add Account** in the same menu and sign in on the page that opens.

One login belongs to one company. To work in two companies, use two logins.

## Sign out

Click the **Log out** icon in the footer of the left menu.

## Related

- [Setup Wizard](https://enydea.com/en/documentation/setup-wizard.md)
- [Navigating Enydea](https://enydea.com/en/documentation/navigating-enydea.md)
- [Team and roles](https://enydea.com/en/documentation/team-and-roles.md)